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FAQ

What's the difference between Original and Super snap-in-soakers?

Our Bamboo All-In-One diapers are now available with either our "Original" snap-in-soaker or our new "Super" snap-in-soaker. Both soaker options feature the same tri-fold design that allows for optimal cleaning and quick drying, and both are made from a blend of viscose from bamboo and organic cotton. The "Original" snap-in-soaker offers the trimmest fit. The "Super" snap-in-soaker isn't quite as trim, but it is significantly more absorbent than the "Original": the Super absorbs as much as an Original snap-in-soaker and a doubler combined!

I've just received my order - what do I need to do with the diapers before using them?

Diapers, doublers and wipes should be washed once before use. If you have ordered multiple diapers in one size and are not 100% sure that you have ordered the best size for your child, we recommend that you wash only one diaper at first, since we can only accept exchanges on items that are in resalable condition (unwashed, unworn, with all original tags, and free from dirt, lint, pet hair, etc.). The absorbency of the inner fabric will increase over the first 6-8 washes, but there is no need to wash them more than once before starting to use them. For more information on washing Grasshopper™ Diapers, see our Care page.

How can leaks be prevented?

Grasshopper™ Quick-Dry Bamboo All-In-One diapers are designed to provide ample natural absorbency for most babies. Follow the following guidelines to avoid leaks:

1. The diaper is designed so that the outer fabric around the legs naturally rolls in toward the baby. When putting the diaper on, a quick glance will confirm that the diaper has rolled inward, hiding the absorbent inner fabric. Ensure that the thigh snap is adjusted snugly enough that the diaper stays against the baby's thighs if you lift the legs (a diaper adjusted too loosely can allow leaks).
2. Change wet or soiled diapers promptly - this is more comfortable for your child, better for skin, and prevents leaks caused by "overloading" a diaper. If you can't change promptly, consider adding a doubler for extra absorbency.
3. Never add fabric softener to your diaper wash or use a detergent with built in fabric softeners. Fabric softeners interfere with the ability of the inner fabric to absorb moisture.
4. If you are following all of these suggestions and are having leaks with diapers that are completely soaked, your child most likely needs the additional absorbency of a doubler.
5. If you need more assistance troubleshooting the cause of leaks, please Contact Us.

How can I pay for my order?

Payments to Grasshopper™ Diapers are processed by PayPal through their secure site. After viewing your cart and entering your address information, you will be taken to PayPal to make your payment. You do not need to have a PayPal account to complete your purchase; just look for "Don't have a PayPal account" when you arrive at the PayPal site.

Can the outer shell of the diaper be reused with a clean snap-in soaker?

No, we do not recommend reusing the outer shell with a clean snap-in soaker. Our diapers are fully lined in soft, natural, absorbent bamboo and organic cotton fabric which almost inevitably becomes damp or wet along with the soaker and should be laundered after one wearing.

Will sales tax be applied to my order?

For orders shipped to Canadian addresses, GST/HST will be added at check out according to the rate in the destination province. Grasshopper Diapers does not charge or collect tax on orders shipped outside of Canada; customers outside of Canada are are responsible for paying any tax or duty charged upon arrival of their order in their home state or country.

Who did the photography for the website?

All of the wonderful photos of babies and toddlers were taken by Betsy King. Visit Betsy King Photo to see more of her work and to check out her blog. Thank you, Betsy, for bringing my site to life!

What is the warranty on Grasshopper™ Diapers?

Grasshopper Diapers is committed to producing high quality, durable products. We guarantee our products against defects in materials or workmanship for a period of three months from the date of purchase. Our warranty does not cover normal wear and tear, stains, incorrect size, leaking, or problems caused by failure to follow our Care guidelines.

What is your exchange policy?

Diapers fit every child differently. If you purchase several diapers at one time, we recommend that you only wash and use one diaper to make sure it fits your baby well. We do not accept returns or exchanges on washed or worn items. Should you need to make an exchange on an unused, unwashed, resaleable (free from lint, pet hair, dirt, etc. and in original packaging) product, you can do so within 45 days from the date of purchase. Customers are responsibile for the cost of returning the item(s) to us and will be charged the actual cost of shipping the replacement item(s) to the customer (adjusted for price differences in the products being exchanged). Please Contact Us to arrange an exchange.

What is your return policy?

Grasshopper™ Diapers will provide a full refund (less actual shipping costs) on unused, unwashed, resaleable (free from lint, pet hair, dirt, etc.) products for a period of 45 days from the date of purchase. Return shipping and handling is the responsibility of the customer. Please Contact Us to arrange a return.

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